"What if...?" Creative Approaches to Interprofessional Conflict in Healthcare
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Objectives: Identify ways in which conflict emerges within healthcare settings. Practice principles for engaging effectively in conflict including: recognizing offers, building on what is, listening for understanding, and making the other person look good. Describe approaches that foster collaborative engagement and interrupt habits that prevent resolution and escalate conflict. Identify ways for thinking about conflict from a systems point of view rather than an event perspective.

9/12/2016
When: Thursday, September 15, 2016
1:00 PM to 4:00 PM
Where: V.J. and Angela Skutt Student Center - Creighton University Campus
2500 California Plaza
Omaha, NE  68178

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What if...Creative Approaches to Interprofessional Conflict in Healthcare

1 Creighton University Health Sciences Continuing Education

Thursday, September 15, 2016 from 1:00 PM to 4:00 PM (CDT)

Designed For: Physicians, Physician Assistants, Nurse Practitioners, Nurses, Pharmacists, EMS Personnel, Physical and Occupational Therapists, Students, Mediators and Conflict Professionals, Other Interested Professionals

Jointly Provided By:
Creighton University College of Nursing
The Werner Institute
Creighton University Health Sciences Continuing Education

Purpose:
   
Providing health services is fundamentally a relational endeavor that requires interprofessional collaboration in complex work environments. Conflict is a natural part of providing care and effectively addressing conflict requires the capacity to engage effectively in ways that preserve relationships and enhance outcomes for patients and their families. Developing this capacity is best achieved by aligning approaches to conflict engagement with the relational nature of clinical care and using best practices developed by conflict specialists. But that seems like a lot of hard work! It is, and it can also be fun...

   This highly interactive session will provide participants with an opportunity to reimagine how to respond to healthcare conflict in innovative ways from both an interpersonal and systems perspective. Using applied improvisation exercises, participants will practice approaches that expand possibility, ignite curiosity, and illuminate habits and patterns that can interrupt effective resolution of conflict and derail collaboration. Participants will also learn about strategies that promote engagement and provide early alternatives to grievances, corrective actions, lawsuits, and other expensive and soul-crushing processes.

Objectives:

  • Identify ways in which conflict emerges within healthcare settings.

  • Practice principles for engaging effectively in conflict including: recognizing offers, building on what is, listening for understanding, and making the other person look good.

  • Describe approaches that foster collaborative engagement and interrupt habits that prevent resolution and escalate conflict.

  • Identify ways for thinking about conflict from a systems point of view rather than an event perspective. 



Presenter:  
Debra Gerardi, RN, MPH, JD

Schedule:

1:00 p.m.  Introductions and Warm-up Exercises

1:10 p.m.  A Relational Approach

1:30 p.m.  Practicing Principles for Conflict Engagement

2:15 p.m.  Break

2:30 p.m.  Interrupting Habits

3:15 p.m.  Systems Thinking

3:45 p.m.  Wrap Up and Evaluations



Education Credits:

Category 1
Creighton University Health Sciences Continuing Education designates this live activity for a maximum of 3 AMA PRA Category 1 Credit(s) TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.

AAPA accepts AMA category 1 credit for the PRA from organizations accredited by ACCME.

Nurse CE
Creighton University Health Sciences Continuing Education designates this activity for 3.0 contact hours for nurses. Nurses should claim only credit commensurate with the extent of their participation in this activity.

Nurses licensed in Iowa and California: This activity was planned and developed in accordance with the continuing education standards of the American Nurses Credentialing Center (ANCC). The Iowa Board of Nursing and the California Board of Nursing will honor ANCC continuing education credits for face-to-face programs held outside Iowa and California, or for ANCC-approved online recorded courses taken in a self-study format.

Pharmacy
Creighton University Health Sciences Continuing Education (HSCE) is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. This live activity, What If…? Creative Approaches to Interprofessional Conflict in Healthcare is assigned Universal Activity Number (UAN)# 0839-0000-16-084-L04-P and accredited for 3.0 hour(s) for attendance of all CE sessions on September 15, 2016. The What If…? Creative Approaches to Interprofessional Conflict in Healthcare is a knowledge-based CE activity.

Physical & Occupational Therapy
The Boards of Physical and Occupational Therapy Practice do not pre-approve continuing education course offerings, but will accept a continuing education activity when they are planned and conducted for physical and occupational therapists and the continuing education activity relates to the practice of Physical and Occupational Therapy. Each professional is responsible for their own certification.

Accreditation Statement

In support of improving patient care, Creighton University Health Sciences Continuing Education is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for the healthcare team.

Mediation
The Nebraska Office of Dispute Resolution approved three hours of Continuing Mediation Education (CME) credits relating to general mediation skills.